Lumiinox / Workshop · Metalwork · Industry
Frequently asked questions
Find answers about our services, materials, and quote requests.
01 / ANSWERS
Quotes and deadlines
How can I request a quote?
Fill out the form quote request and explain what you want. Measurements, photographs, or drawings help analyse the work.
Is the quote free?
Yes. You can request a free, no-obligation quote. The price of the work depends on the solution, materials, quantities, and execution conditions.
How soon will I receive a response?
We respond to quote requests in less than 48 hours. If clarifications are needed, the team will contact you to complete the analysis.
What is the production and installation timeframe?
The timeframe is defined in the proposal, according to complexity, quantity, and availability. Indicate the desired date in the request. The response time to the quote does not correspond to the manufacturing timeframe.
02 / ANSWERS
Drawings and files
Is a technical drawing mandatory?
No. You can start with a sketch, photographs, and approximate measurements. Explain the use of the piece or space; the team will help identify the necessary information.
What files can I send?
In quote forms with attachments, you can send DWG, DXF, PDF, STEP, IGES, JPG, PNG, WebP, or ZIP files. The limit is 3 files, 8 MB per file, and 16 MB total.
What should I indicate in an order for a metal part?
Whenever possible, send the final measurements, material, thickness, quantity, finish, and desired date. Identify elevations or critical areas for assembly.
03 / ANSWERS
Materials and finishes
Do you work with stainless steel and aluminium?
Yes. Lumiinox develops work in stainless steel and aluminium. The suitability of the material and process is analyzed for each application.
How do you choose the alloy, thickness, and finish?
The choice depends on the use, dimensions, loads, environment, and cleaning conditions. Share these requirements so the team can define the appropriate solution.
Why choose stainless steel?
Stainless steel combines corrosion resistance, durability, ease of cleaning, and different finishing possibilities. The alloy and maintenance care must be appropriate to the environment and use.
04 / ANSWERS
Laser cutting and bending
Do you provide services to other metalworking shops and industries?
Yes. You can outsource operations to incorporate components into your own work. Send the requirements, quantity, and desired date for analysis.
Can I order laser cutting and bending together?
Yes. Both operations can be integrated into the same quote, aligning the files and final dimensions. Learn about the laser cutting and the bending.
What is the press brake's capacity?
The MAQFORT AP 30/125 T has 30 tons of force and a working capacity of up to 1250 mm. The permissible thickness depends on the material, bend length, tooling, and workpiece geometry.
Do they accept single pieces and small series?
Yes. We analyse single pieces and series production. The process, price, and deadline are defined according to the work requested.
05 / ANSWERS
Hospitality and custom projects
What solutions do you offer for the hotel and restaurant industry?
We develop countertops, sinks, cabinets, shelves, structures, cladding, and exhaust elements in stainless steel. Consult the solutions for the hotel industry.
Can they adapt parts to existing equipment?
We analyse dimensions, loads, access, and connections to study integration. Photographs and technical data sheets of the equipment help prepare the solution.
Does the supply include installation?
Lumiinox tracks projects all the way to installation. The scope of assembly, the connections to be made, and coordination with other professionals are agreed upon in the proposal.
06 / ANSWERS
Catalog and contacts
How can I receive the catalog?
Use the “Receive catalog” option available on the website. Simply enter your email; the name is optional. You will receive a message with access to the catalog.
Does requesting the catalog subscribe me to a newsletter?
Receiving news depends on your choice in the optional consent field of the form. Requesting only the catalog does not automatically subscribe you to a newsletter.
How can I speak directly with Lumiinox?
Contact us +351 967 323 696 (call to national mobile network) or luis@lumiinox.pt. The address and location are on the page of Contact.
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