Dispute resolution

Contact us first

To clarify or resolve a question about a service, contact us luis@lumiinox.pt or +351 967 323 696 (call to the national mobile network), identifying the request or job in question.

Alternative dispute resolution for consumer disputes

In the event of a consumer dispute, the consumer may resort to CIAB — Consumer Arbitration Court, whose territorial area covers Viana do Castelo, without prejudice to the legal and regulatory rules of jurisdiction applicable to the case.

Service in Viana do Castelo
Interface Transportes — Avenida Humberto Delgado
4900-317 Viana do Castelo
Telephone: 258 809 335 (call to national landline)
Email: ciab.viana@cm-viana-castelo.pt
Website: ciab.co.uk

The information presented does not equate to a declaration of full voluntary adherence by the company to this centre. The intervention of the centre and the obligation of arbitration depend on the legal regime and the specific situation. The use of these mechanisms does not prejudice the rights of access to the courts.

Livro de Reclamações (complaints book)

You can access the Electronic Complaints Book portal and search for the entity Dinâmica Conceptual, Unipessoal, Lda, State Registration 514626275.

Updated on September 29, 2026.